Returns & Refunds

Tell us within 48 hours of delivery and we'll replace the item or refund it in full, including delivery — at no cost to you.

• Message WhatsApp 0311 5226682 with your order number, photos of the item and the packaging, and your unboxing video if you have one.
• Keep all the original packaging, accessories and free items until the case is closed.

You can return a sealed, unused item within 7 days of delivery. Once we receive it and confirm the seal is intact, we refund the item price; delivery charges and the return shipping aren't refundable.

These can't be returned for a change of mind:

• Items whose seal has been opened, or that show signs of use or installation
• Custom-built PCs, which are assembled to your order
• Used and open-box items (they have a 7-day checking warranty instead — see below)
• Software, licences and gift cards

Items listed as used or open-box are tested before they leave us and come with a 7-day checking warranty unless the product page says otherwise. If it doesn't work as described within that time, we repair, replace or refund it.

1. Message WhatsApp 0311 5226682 with your order number and what's wrong. We'll reply with the next steps — please don't send anything back before that.
2. Pack the item in its original box with every accessory, manual and free item.
3. Send it with the courier we arrange, or drop it at our Rawalpindi store.
4. We inspect it (usually within 2 working days of receiving it) and confirm the replacement or refund.

Refunds go back the way you paid, or to your Daddu Charger wallet if you prefer — that's the fastest.

Wallet balance is store credit: it can be spent on any order but isn't withdrawn as cash.

You can cancel free of charge until your order is dispatched — just message WhatsApp 0311 5226682. Anything already paid is refunded in full; a part paid from your wallet goes straight back to it.